SETUP PROBLEMS
--------------

Why doesn't the Sony emulator work?

    Determine whether the following resources are available on your
    system:

    * At least 480K free conventional memory

    * At least 512K free expanded memory (consult your Windows or DOS
      manual for information on using the expanded memory emulator,
      EMM386.EXE).

    * CONFIG.SYS file contains the required PIEXPC.SYS entry (if not,
      rerun the Viewer PTK SETUP program and select "Additional Tools
      for Sony Multimedia Player Viewer Authoring").

In Project Editor and Topic Editor, how can I associate a different
editing application for multimedia files?

    Project Editor uses the filename associations established in File
    Manager. 

When I try to double-click a hypergraphic (.SHG) file in Project
Editor, why do I get the error message "Can't edit <filename>.shg"?

    Project Editor uses the filename associations established in File
    Manager. The Viewer PTK SETUP program creates an association for .SHG
    files if no previous association existed. You probably have an old .SHG
    association that points to a nonexistent Hotspot Editor application. 
    Recreate the association using the new Hotspot Editor (SHED2.EXE)
    installed in the MVTOOLS subdirectory of your Viewer PTK directory
    
Why do I get error messages when trying to use graphics filters with
the Convert tool?

    It's possible your WIN.INI file contains invalid filter entries.  Check
    the [MS Graphic Import Filters] section of the WIN.INI file.  Each
    entry should point to a filter residing in the MSAPPS\GRPHFLT
    subdirectory of your Windows directory. If you're having problems, and
    you find any entries that do not refer to files installed in the
    MSAPPS\GRPHFLT subdirectory of your Windows directory, remove these
    entries and rerun Viewer PTK Setup.


WORD/TOPIC EDITOR QUESTIONS
---------------------------

When using Topic Editor, why is text always pasted in as 10-point Times?

    If no font information is specified in RTF text pasted from the
    Clipboard, Word uses the default font (font 0 in the RTF font table).
    In most cases, this is 12-point Times Roman. To change the default
    font, you can change the font assigned to the paragraph style (just
    selecting the paragraph and setting the font using the Format Character
    dialog box won't change the default font). For example, edit the 
    Normal paragraph style and change the font to the one you want for
    new Viewer elements.

If I paste a hot spot into my topic file, and then continue typing, my
new text comes out hidden.

    To cancel the hidden text, press CTRL+SPACE, then start typing.

Why can't I simultaneously preview more than one MCI controller for a
particular device (like CDAudio)?

    The MCI controller won't open multiple copies of devices like
    CDAudio. Close any existing previews before opening a second
    preview.



AUTHORING QUESTIONS
-------------------

What happened to MacroMedia Director support?

    Microsoft has not updated the Gaffer (movie convertor) and Windows
    playback files included with the Multimedia Development Kit (MDK). 
    These files are incompatible with the current release of Director. 
    For an updated convertor, movie player DLL, and MCI driver, contact 
    MacroMedia.

    Microsoft will make the MDK Movie Player files (compatible with
    Director 2.1) available on Compuserve sometime after the Viewer 2.0
    release.

    Viewer 1.0 included a specific DLL (MVAFF.DLL) for playing movie
    files. Viewer 2.0 provides multimedia playback through its generic
    Media Control Interface DLL (MVMCI2.DLL). This DLL works with any 
    compatible MCI driver. Contact MacroMedia for an updated player DLL
    compatible with Viewer 2.0. 

Will Viewer 2.0 support Quicktime for Windows files?

    Viewer will support Quicktime for Windows in the following ways:

    * If QuickTime for Windows has a fully compliant MCI driver, you'll
      be able to play your QuickTime for Windows files directly from
      the Viewer title.

    * You can use a conversion utility included with Video for Windows
      to convert QuickTime files to Video for Windows (AVI) format and
      then play the resulting AVI file in Viewer.

Why don't right indents work in popups?

    This is a Viewer layout limitation. To create a right margin in a
    popup, enclose the paragraphs in a single-cell table and size the
    table cell to the desired width of the popup. The right margin
    settings for the paragraphs will then be used.

How can I register Windows functions residing in KERNEL.EXE?

    Rather than use the DLL name KERNEL, use the 386-specific name
    KRNL386. The Viewer 2.0 API title includes an example for
    registering the OutputDebugString function.

Can I move a Viewer project to a different drive or directory?

    Yes, but you have to be careful to update any absolute path names
    coded in the project file and topic files. Move the project, then
    open the .MVP file in Word and use search-and-replace to update any
    absolute path names.